Shipping policy

Shipping Policy

Please read our shipping policy carefully to understand our processes and timelines. All deliveries will be shipped only after payment confirmation has been made.

Processing Time:

  • Orders are typically processed within 15 - 25 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
  • Custom or personalized items may require additional processing time.

Shipping Methods & Delivery Times:

We offer the following shipping method:

  • Express Shipping: FedEx - Estimated delivery within 4 - 7 business days after shipment.
  • Local Pick up is currently unavailable

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, postal service delays, and customs clearance.  

Shipping Costs:

  • We offer free shipping worldwide.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website. You can track the progress of your shipment using this information.   

Customs, Duties, and Taxes (for International Orders):

  • For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.   
  • Unseens Jewelry is not responsible for any customs delays or additional charges incurred.
  • Please check with your local customs office for information on potential fees.

Lost or Damaged Packages:

  • In the unlikely event that your package is lost or damaged during transit, please contact our customer service team immediately at info@unseensjewelry.com
  • We will work with the shipping carrier to investigate the issue and find a suitable solution.   
  • Please retain all packaging materials and damaged items for potential inspection by the carrier.

Incorrect Shipping Address:

  • Please ensure that you provide the correct shipping address during checkout.
  • Unseens Jewelry is not responsible for packages delivered to an incorrect address provided by the customer.
  • If you realize you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at: info@unseensjewelry.com