Frequently Asked Questions
Find answers to common questions about our products and services.
About Our Jewelry
Is your jewelry made from solid gold or gold plated?
All of our gold jewelry is made using solid 18k gold, not gold-plated or vermeil materials. Solid gold ensures durability, longevity, and suitability for everyday wear.
Who is this jewelry designed for?
Our designs are created for individuals who value aesthetics that are true to themselves, long-term investment quality design pieces, and subtle luxury rather than fast-changing trends.
Is your jewelry suitable for daily wear?
Yes. Our pieces are designed to be worn regularly, not just for special occasions, with durable materials and practical design considerations.
Is your jewelry handmade or machine-made?
Preserving traditional craftsmanship is a deliberate choice for us.
By maintaining traditional jewelry-making techniques, we are able to create pieces that carries the character, experience, and individuality associated with handmade pieces while producing jewelry that reflects both heritage and longevity rather than mass-produced uniformity.
How do I choose the correct jewelry size?
We provide a sizing guide to help you determine the best fit. If you’re between sizes, we generally recommend sizing up slightly. For more guidance, please contact our Customer Service team at info@unseensjewelry.com
Placing Orders
How do I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the simple steps to complete your purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Alipay for your convenience.
How long does processing take?
All our pieces are made to order, the average time for an order to be processed is 4-6 weeks. You'll receive a confirmation email with tracking information once your order ships.
Will I be charged sales tax on purchases I make on unseensjewelry.com
Sales tax may apply to your purchase depending on the regulations of the destination country. For more details, please contact our Customer Service team at info@unseensjewelry.com
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placing them. After this time, the order will be processed and cannot be altered. Please contact our Customer Service team at info@unseensjewelry.com as soon as possible for assistance.
Payment & Security
Is it safe to make payments on unseensjewelry.com?
Yes, making payments on unseensjewelry.com is completely secure. We use industry-standard encryption technology to protect and securely transfer customer data exchanged with our server.
Why do you ask for ID verification?
For your safety and ours, certain orders — especially high-value transactions or those with differing billing and shipping details — may require quick identity verification. This process helps prevent unauthorized use of credit cards and ensures all purchases are legitimate. Verification may include confirming your name and address or providing a government-issued photo ID.
Shipping & Delivery
What is Unseens Shipping Policy?
We offer complimentary worldwide shipping using express and tracked delivery methods, ensuring that your order arrives safely and securely.
How long does shipping take?
You’ll receive an email with tracking details once your order has been dispatched. The average international shipping time is 5-7 business days.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the courier’s website.
Do you require a signature or ID at delivery?
Yes. To protect your valuable purchase, deliveries require a signature upon receipt. For high-value items, you may also be asked to present an ID to confirm identity with the shipping carrier.
Returns & Warranty
What is your Refund Policy?
We accept returns within 14 days of receiving your item, provided it is unused, unworn, and in its original packaging. Custom-made, engraved, or resized items cannot be returned or exchanged as they are crafted specifically for you. Returned orders will be processed within 14 business days from the date the returned item is received and inspected.
What if my jewelry arrives damaged or incorrect?
In the rare event that your order arrives damaged or not as described, please contact us within 48 hours of delivery. We’ll review your case and arrange for repair, replacement, or refund as appropriate.
Do you offer warranty and repair services?
Yes. All our jewelry is covered by a 6 months warranty starting from the date you receive the product. The warranty covers manufacturing defects but does not cover damages resulting from misuse, accidents, or general wear and tear.
Unseens Jewelry only offers repairs for jewelry purchased through our official website. For repairs on jewelry purchased elsewhere, please contact the original retailer.
For more details, please refer to our warranty policy or contact Customer Service.
Additional Services
Does you offer personalization services on purchases?
Unseens offers personalization services on select jewelry pieces. For more information, please reach out to our Customer Service at info@unseensjewelry.com
Couldn't find your answer?
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